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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is a visual development tool for creating applications in VBCS.
B) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
C) VBCS is a visual development tool for creating applications in DCS.
D) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

2. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
B) Users have not been given the "Knowledge Analyst" role.
C) The Base Locale for the articles has not been enabled in the correct language.
D) The User Group selected for authoring articles has been set to 'External".

3. Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

A) You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
B) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
C) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
D) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

4. You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B) You can download large volumes of SR data from theAnalytics interface.
C) You must retrieve large volumes of data through a REST API endpoint.
D) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

5. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is searchable by date range, username, event type, event severity, and event duration.
B) It allows users to save searches for later reuse.
C) It is available only toauthorized administrators.
D) It is enabled by default.
E) It is exportable to Excel.

Solutions: