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Avaya 74950X Exam Syllabus Topics:

SectionObjectives
Workflow and Orchestration- Interaction workflows
  • 1. Multichannel interaction handling
    • 2. Customer journey orchestration
      - Business logic handling
      • 1. Routing rules and decision points
        • 2. Event-driven processing
          Avaya Oceana Architecture Overview- Deployment models
          • 1. On-premises deployment concepts
            • 2. Cloud and hybrid deployment considerations
              - Core components and system architecture
              • 1. Interaction routing and orchestration flow
                • 2. Oceana platform components overview
                  Monitoring and Troubleshooting- Issue resolution
                  • 1. Common integration issues
                    • 2. Troubleshooting tools and methods
                      - System monitoring
                      • 1. Health checks and diagnostics
                        • 2. Logging and performance monitoring
                          Integration and Configuration- System integration
                          • 1. External CRM and third-party system integration
                            • 2. Integration with Avaya Aura components
                              - Configuration tasks
                              • 1. Routing strategies and policies
                                • 2. User and service configuration

                                  Avaya Oceana® Solution Integration Sample Questions:

                                  1. What are two important components of an Avaya Surge™ IoT solution? (Choose two.)

                                  A) Management Service Console
                                  B) Open Network Adaptor
                                  C) Openflow Controller
                                  D) Avaya Fabric Attach
                                  E) Surge IoT Controller


                                  2. Each ONA follows an ONA Life Cycle Management to describe its states.
                                  When the ONA is in the Active state, which statement is true?

                                  A) It is when the device Inventory/profile for the device is present, but is not associated to a service profile, and see the ONA is onboarded in the Avaya Surge™ IoT healthcare application.
                                  B) It is when the device Inventory/profile Is present, and the device is in the network and authenticated, but the service profile is not associated.
                                  C) It is when a device is connected to the network for which the device inventory/profile is not present.
                                  D) It is when the device Inventory/profile is present and associated to a service profile, and the device is in the network, authenticated, and operational.


                                  3. What is the default operating mode of the ONA?

                                  A) Network Adapter Mode
                                  B) Fabric Extend Mode
                                  C) NSV
                                  D) SDN


                                  4. Which Avaya Surge™ Administration user interface sub interface can be used to perform the software upgrades for ONA and HyperSec Gateway?

                                  A) Device Software Management
                                  B) Surge Administration user interface
                                  C) ONA/HyperSec Device Diagnostics user interface
                                  D) SDN Controller Device Orchestration user interface


                                  5. To monitor the network elements, which three protocols are used in an Avaya Surge™ IoT solution? (Choose three.)

                                  A) Telnet
                                  B) Socket
                                  C) RDP
                                  D) SNMP
                                  E) SSH


                                  Solutions:

                                  Question # 1
                                  Answer: A,E
                                  Question # 2
                                  Answer: B
                                  Question # 3
                                  Answer: D
                                  Question # 4
                                  Answer: A
                                  Question # 5
                                  Answer: A,D,E

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