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- Total Questions: 65
- Updated on: Oct 11, 2026
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- Total Questions: 65
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- Total Questions: 65
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Behind every TestKingsIT product sits months of expert work: reference materials gathered, analyzed, summarized, and organized into a clear framework before a single question ships. The 33820X collection — 65 practice questions with verified answers — is the finished result of that patience.
Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Key features and capabilities - Core architecture and components - Supported deployment models |
| Implementation & Migration Considerations | 20-25% | - Performance optimization and capacity planning - Interoperability with third-party applications - Migration paths from legacy systems |
| Elite Multichannel Integration & Design | 25-30% | - Server and database architecture - Multichannel routing and workflow design - Security and compliance design |
| Solution Design Process | 21-25% | - Scalability and sizing considerations - Requirements analysis - Redundancy and high availability design |
33820X Exam FAQ: Study Smart, Buy Smart
The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam contains 60 - 64 to complete within 90 minutes. Timed simulation in the TestKingsIT Desktop Test Engine teaches that rhythm before exam day does.
No formal prerequisites; recommended: 6+ months experience with Avaya Aura Communication Manager and Call Center Elite solutions Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
TestKingsIT issues a full refund if you take the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Avaya recommends these training resources for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam:
Follow the training with steady self-testing — the 65 practice questions from TestKingsIT help you apply theory and fill any gaps the training leaves.
The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam requires 68% - 71% to pass, and registration costs $125 USD. A failed attempt means paying the same fee again — a readiness check with the TestKingsIT engines before booking is the cheaper option.
The official Avaya Aura® Call Center Elite & Elite Multichannel Solution Design outline defines 4 domains. The leading three are Elite Multichannel Integration & Design (25-30%), Avaya Aura Call Center Elite & Elite Multichannel Overview (21-25%), and Implementation & Migration Considerations (20-25%). The full list is in the topics section above, and TestKingsIT's 65 practice questions cover each one.
Computer-based, online or onsite proctored via Pearson VUE Register for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam through these official channels:
After booking, TestKingsIT delivers your practice questions within 1 minute — preparation starts the same day.
The 33820X exam is a Avaya certification exam validating the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design syllabus shown above. It belongs to these credential paths: ACDS-3382. Candidates in 2026 prepare for it with TestKingsIT's 65 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Unsure which suits you? Apply for the free demos and compare — the 65 practice questions are identical across versions, so the only question is preference. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Dedicated hardware and shared software
- C. Shared hardware and dedicated software
- D. Dedicated hardware and dedicated software
Correct Answer: C 🗳️
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya Call Management System
- B. Avaya Proactive Outreach Manager
- C. Avaya Intelligent Customer Routing
- D. Avaya IX™ Workforce Engagement
Correct Answer: C 🗳️
Refer to the exhibit.
The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?
- A. Avaya Aura® Application Enablement Services
- B. Avaya Aura® Communication Manager
- C. Avaya Experience Portal
- D. Avaya Aura® Call Center Elite Multichannel
Correct Answer: C 🗳️
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Enablement Licensing (EL)
- B. Standard License (SL)
- C. Advanced License (AL)
- D. Application Specific Licensing (ASL)
Correct Answer: B 🗳️
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. It is sold through Direct and Indirect channels.
- B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- C. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- D. Call Center Elite includes Business Advocate.
- E. Call Center Elite requires CMS.
Correct Answer: A,B,D 🗳️
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