Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6202.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Administration | - Administration tools and operational settings - Agent, skillset, and contact flow configuration |
| Topic 2: Installation and Configuration | - Avaya Aura Contact Center installation - Server, network, and integration configuration |
| Topic 3: Avaya Aura Contact Center Solution Architecture | - Solution components and architecture - System requirements and deployment planning |
| Topic 4: Integration and Testing | - Integration with Avaya Aura components - Validation and troubleshooting |
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