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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - System logs, alarms and debugging tools - Backup, restore and configuration management - Common issues and resolution steps |
| System Configuration & Management | 30% | - Hunt groups, pickup groups and call distribution - IP Office Manager and Security Settings - Short codes, time profiles and call routing - User profiles, extensions and rights |
| Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - Media resources and codec settings - Digital, IP and SIP telephone configuration - DHCP, TFTP and phone provisioning |
| System Architecture & Installation | 25% | - SD card licensing and system ignition - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - Network configuration and IP addressing |
| Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Embedded Voicemail configuration - Auto Attendant and call flows - Licensing for advanced features |
Avaya IP Office Implementation Sample Questions:
A customer engages some sales reps who are only in the office occasionally. They will share the same telephone. Which user profile will you configure for this scenario?
- A. Agent
- B. Standard User
- C. Remote Manager
- D. No User
- E. Hot Desk User
The licensing model of IP Office offers four different edition licenses. Which sequence shows the correct dependency of the licenses?
- A. Basic Edition > Essential Edition > Advanced Edition > Preferred Edition
- B. Basic Edition > Preferred Edition > Advanced Edition > Essential Edition
- C. Advanced Edition > Basic Edition > Essential Edition >Preferred Edition
- D. Essential Edition > Basic Edition > Preferred edition > Advanced Edition
- E. BasicEdition > Essential Edition > Preferred Edition > Advanced Edition
Preferred Edition license enables four ports for use with VoiceMail Pro on an external server. What is the maximum number of ports for IP 500v2 that can be enabled with additional licenses?
- A. 40
- B. 30
- C. 20
- D. 15
The parameters below are used in the line configuration.
Which parameter is assigned by the system and cannot be changed?
- A. Telephone Number
- B. Outgoing group ID
- C. Prefix
- D. Incoming group ID
- E. Line Number
Given the following System Short Codes and system settings:
What will happen if a user attempts to dial the 500 Short Code?
- A. Extension 210 will be dialed
- B. Extension 203 will be dialed.
- C. The system will timeout and no extension will be dialed.
- D. Extension 210 will be dialed after 4 seconds.
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