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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?

A) He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
B) He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
C) He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
D) He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.

2. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Create a new location in System Preferences > Network.
B) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
C) Start the MacBook Pro from an external disk, or netboot image.
D) Create a new user in the Users & Groups preferences pane and test in that user.

3. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
B) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
C) Startup from 05 X Recovery and choose the Get Help Online option.
D) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.

4. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
B) Open the Mac App Store preferences, then change the Application Security settings.
C) Delete the app and try downloading a fresh copy from the internet.
D) Contact the vendor of the app and ask them to send a product registration key.

5. A user moves a file into a folder named "my stuff" and sees this message:
"You can put items into "my stuff," but you won't be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items."
This means the user's folder permissions to "my stuff" have been set to

A) Write only
B) Read only
C) Read & Write
D) Execute only

Solutions: