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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

If possible, the first time a customer comes into a shop you should ensure that:

A. You make sure they are in the correct shop.
B. Customer information is collected.
C. You find out their name.
D. They purchase something.

Question 2

An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:

A. USP.
B. SPU.
C. CSP.
D. BPS.

Question 3

Positioning a product in the market place should be done by firstly:

A. Positioning.
B. Segmenting.
C. Targeting.
D. Marketing.

Question 4

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A. Contrasting services.
B. Benchmarking.
C. Standardising.
D. Comparing.

Question 5

A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A. Analytical type.
B. Authoritative type.
C. Relaxed type.
D. Amiable type.

Solutions: