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SAP C_FSM_2601 Exam Syllabus Topics:

SectionObjectives
Topic 1: Master Data and Configuration- Configuration settings
  • 1. Custom fields and workflows
    • 2. Business rules
      - Core master data setup
      • 1. Customers and service objects
        • 2. Technicians and resources
          Topic 2: Analytics and Reporting- Operational reporting
          • 1. Workforce productivity analysis
            • 2. Service performance metrics
              Topic 3: Planning and Dispatching- Scheduling and optimization
              • 1. Manual dispatching
                • 2. Automatic scheduling
                  Topic 4: Integration and Extensions- SAP integration scenarios
                  • 1. API-based extensions
                    • 2. SAP S/4HANA integration
                      Topic 5: Mobile Field Service Execution- Technician mobile application
                      • 1. Material and time recording
                        • 2. Smartforms and checklists
                          • 3. Work order execution
                            Topic 6: SAP Field Service Management Overview- System architecture and components
                            • 1. SAP FSM platform overview
                              • 2. Integration with SAP ecosystem

                                SAP Certified - SAP Field Service Management Sample Questions:

                                1. Which are the most commonly used integration platforms for SAP Field Service Management?
                                There are two correct answers.

                                A) SAP Integration Suite / SAP Business Technology Platform
                                B) SAP FSM Business Rules
                                C) FSM Cloud Connector by Proaxia


                                2. Which mechanisms facilitate communication and data exchange in the clean core concept?
                                Choose the correct answer.

                                A) Integrations
                                B) Extensions
                                C) Governance tools
                                D) Customer feedback channels
                                E) Data extensions


                                3. What is the primary purpose of the RISE with SAP Methodology Dashboard?
                                Choose the correct answer.

                                A) To monitor financial performance
                                B) To view and assess system adherence to Clean Core principles
                                C) To develop marketing strategies
                                D) To facilitate employee training programs
                                E) To foster resilient business processes and extensions


                                4. What are some of the characteristics of assisted scheduling?
                                There are three correct answers.

                                A) The scope and parameters for assisted scheduling can be completely tailored to the use case
                                B) Assisted scheduling is triggered by a scheduled business rule
                                C) Assisted scheduling is triggered by the user or by an API call
                                D) Assisted scheduling can work with custom optimization policies
                                E) The scope and parameters for assisted scheduling are largely pre-determined


                                5. How can smartform instances be created?
                                There are three correct answers.

                                A) By the customer in the FSM Self Service application
                                B) Manually by a dispatcher on the Field Service Management web UI
                                C) Automatically by a business rule
                                D) Manually by a technician on a mobile app


                                Solutions:

                                Question # 1
                                Answer: A,C
                                Question # 2
                                Answer: A
                                Question # 3
                                Answer: B
                                Question # 4
                                Answer: C,D,E
                                Question # 5
                                Answer: B,C,D

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