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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which of the following technology features support the performance of database access? (Choose two)

A) Foreign Keys
B) Buffering
C) Fixed Values
D) Primary Index

2. You have picked a message from the queue. What will be your next steps? (Choose two)

A) Search for notes and confirmed messages.
B) Ask the customer for user and password.
C) Try to guess what the customer 'might' want to have.
D) Get a thorough understanding of the issue from the information given in the message.

3. Which of the following statements accurately describe a client in an SAP system? (Choose two)

A) A client represents a completely independent business entity.
B) A client may represent an entire company.
C) A client has its own database.
D) A client corresponds to a customer.

4. What can you do if a program behaves differently in batch than in a dialog? (Choose two)

A) Run the program in batch and click on DEBUGGING.
B) Run the program in dialog and change SY-BATCH in the debugger to simulate batch processing.
C) Run the program in batch and select Environment Analysis.
D) Search globally in the program for SY-BATCH.

5. Why are SAP Notes important for message handling? (Choose two)

A) They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
B) They allow customers to help themselves.
C) SAP Notes inform customers about strategy.
D) An SAP Note can only be released after dual control.

Solutions: