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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following is MOST concerned with the design of new or changed services?

A) Service design
B) Service transition
C) Change management
D) Service strategy

2. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Stakeholders
B) Accreditors
C) Employers
D) Regulators

3. Which is the correct definition of a customer facing service?

A) A service that cannot be allowed to fail
B) A service not directly used by the business
C) One which is not covered by a service level agreement
D) One which directly supports the business processes of customers

4. What is the primary focus of business capacity management?

A) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

5. With which process is problem management likely to share categorization and impact coding systems?

A) Capacity management
B) Incident management
C) Service asset and configuration management
D) IT service continuity management

Solutions: