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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed hardware repair?"

A) Travel Services
B) HP Care Pack Services (next business day or same day)
C) Accidental Damage Protection
D) Maintenance Kit replacement for printers

2. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer has a high volume of sensitive data to protect.
B) A customer needs an onsite technician to support the hardware fleet.
C) A customer has established security policies and procedures.
D) A customer needs to be able to add or remove devices from the same service engagement.
E) A customer is concerned about potential security breaches by irresponsible employees.
F) A customer requires project management to deploy personal systems.

3. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, offsite return
B) Onsite repair
C) Accidental damage protection
D) Offsite repair, pick and return change

4. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the 90 days period)?

A) The HP Care Pack Services registration date
B) The date of the hardware purchase
C) The date of the HP Care Pack Services purchase
D) One day after the HP base warranty expires

5. What is an example of the value that HP PPS Services offer to your customers?

A) A customer's IT staff can be trained by HP to quickly repair printer faults.
B) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
C) Customers can save up to 44% of the cost of an out-of-warranty repair.
D) Customers have security for lost laptops and desktops due to a mobile workforce.

Solutions: