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ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 20% | - Progress iteratively with feedback - Optimize and automate - Keep it simple and practical - Think and work holistically - Start where you are - Focus on value - Collaborate and promote visibility |
| Topic 2: ITIL Service Value Chain Activities | 15% | - Design and Transition - Obtain/Build, Deliver and Support - Plan, Improve, Engage |
| Topic 3: ITIL Service Value System | 18% | - Service Value Chain - Continual improvement - Overview of the Service Value System - Governance |
| Topic 4: ITIL Practices | 15% | - General management practices - Technical management practices - Service management practices |
| Topic 5: Four Dimensions of Service Management | 17% | - Value streams and processes - Partners and suppliers - Organizations and people - Information and technology |
| Topic 6: Key Concepts of Service Management | 15% | - Products, services, and service offerings - Value, outcomes, costs, and risks - Service and service relationships |
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