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EXIN ITIL Foundation (V4) Sample Questions:

1. Which dimension of service management considers the workflows and controls needed to deliver services?

A) Organization and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology

2. Which practice is the responsibility of everyone in the organization?

A) Problem management
B) Continual improvement
C) Service level management
D) Change control

3. Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A) The service value system
B) Service consumption
C) Service relationship management
D) The release management' practice

4. What is a problem?

A) A cause or potential cause of one or more incidents
B) An addition or modification that could have an effect on services
C) Any change of state that has significance for the management of a configuration item
D) An unplanned reduction in the quality of a service

5. Which statement about change authorization is CORRECT?

A) Centralizing change authorization to a single person is the most effective means of authorization
B) A change authority should be assigned to each type of change and change model
C) Standard changes are high risk and should be authorized by the highest level of change authority
D) The authorization of normal changes should be expedited to ensure they can be implemented quickly

Solutions: