Ability to Communicate Effectively: As for this subject area, the individuals need to show their experience in the following:

• Applying knowledge of communications when planning and implementing improvements
• Utilizing the relevant communication techniques and tools to support improvement in a specific given context
• Explaining the purpose and value of communication techniques and tools
• Explaining the importance, benefits, value, and nature of good communication
• Explaining the communication principles

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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Ability to Apply the CSI Approach: This module checks the expertise of the applicants in the following:

• Utilizing the CSI approach tools and techniques in a specific context
• Applying the CSI approach to a specific context. The examinees should demonstrate a comprehension of the critical competences, guiding rules, and scientific method

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