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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. CobiT の目的は何ですか?

A) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
B) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
C) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
D) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する

2. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) 自社が定める基準
B) プロセス文書を更新する時期
C) 人事部門が利用できる予算
D) 競合他社の工程管理システム

3. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDB 内の各構成アイテム (CI) の属性の数を増やす
B) CMDBのレコード数を増やす
C) CMDB のスコープを拡大する
D) CMDB の使用量を増やす

4. IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?

A) サービスレベル管理
B) IT サービス継続性管理
C) 可用性管理
D) IT サービスの財務管理

5. 組織の成熟度の評価には何を使用しますか?

A) CMMI@
B) ITIL@
C) CobIT
D) MOF

Solutions: