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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Multiple answers cannot be updated simultaneously.
B) Answer articles can contain variables.
C) Answer articles can be archived but not deleted.
D) Answer articles can be copied.
E) Answer articles cannot be printed.

2. After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

A) 100
B) 50
C) 500
D) 1000

3. You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

A) Dashboard
B) Custom report with slice bucket
C) Cross tab report
D) Linked report

4. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Call support and have them run a search and replace on the database.
B) Search for all answers that have the address and update.
C) Create a variable to contain the address and update all answers to include it.
D) Create a standard text to include the new address and update all the answers to include it.

5. Which statement is true about generic objects?

A) Batching and chaining operations are supported only by generic objects.
B) A generic object representation must be built for handling standard objects.
C) A genericobject representation must be built for custom objects.
D) CRUD operations cannot be performed with generic objects.

Solutions: