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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three types of data are included in the interaction associated with a normal call flow?

A) Service Request create date
B) Start time of the call
C) Contact name
D) Agent name
E) Channel

2. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B) Enable new locales for the languages to be used and provision designated users to translate the articles.
C) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
D) Modify the original base locales of the articles to match the target language.

3. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
B) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
C) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
D) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
E) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

4. Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
B) You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
C) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
D) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

5. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
B) Categories facilitate the assignment of an agent to the service request.
C) The hierarchical structure of the categories helps to improve the service request classification.
D) Categories determine the steps an agent must follow to close the service request.
E) Filter the selection of the product related to the service request, when filtering by a particular category.

Solutions: