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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. In which two scenarios would you use multiple interfaces?

A) When multiple languages need to be supported
B) When your business operates in different lines of business
C) When your portal needs the support of different channels for login
D) When you need multiple channels enabled such as email, chat, and web self-service
E) When new business processes need to be supported other than the standard contact center

2. Which is an invalid data type?

A) Radio
B) Menu
C) Date/time
D) Integer
E) Text field
F) Text area
G) Float

3. Which two statements are true when working with add-ins in a Custom Object workspace?

A) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
B) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
C) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
D) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
E) IGenericObject is the interface that is available with the add-in API for custom objects.

4. Which two components can be edited in a standard report?

A) Non-selectable filters
B) Schedules
C) Permissions
D) Report headings
E) Graphs
F) Column headings

5. In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

A) by configuring settings at the time of creation of the custom object
B) by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
C) by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
D) by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

Solutions: