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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Share information but not engage in collective performance goals
B) Change work group roles at random
C) Exercise collective control over the pace of work
D) Assign individual roles rather than mutual team roles

2. Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?

A) Problem, criteria, and alternatives
B) Distinctiveness, consensus, and consistency
C) Creativity, relationships, and expertise
D) Situation, attributes, and alternatives

3. What defines acceptable standards of behavior that are shared by group members?

A) Group norms
B) Group roles
C) Group status
D) Group conformity

4. What is true about the relationship between performance evaluation and motivation?

A) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
B) The relationship is strong for employees but weak for managers.
C) The relationship does not depend on the perceptual process.
D) The relationship is strongest when employees know that traits are the criteria used for the evaluations.

5. If a work group's goal is to share information, what is a work team's goal?

A) To create collective performance
B) To maximize random and varied skills
C) To maximize individual inputs
D) To reduce costs

Solutions: