Exam Name: Certified Pega Customer Service Developer 24
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Automation & Intelligence | 15% | - AI services integration - Automated case processing - Decision strategies |
| Security & Governance | 10% | - Audit and compliance - Access control - Data privacy settings |
| Channels | 15% | - Email bot configuration - Digital messaging setup - Voice AI integration - Pega Call configuration |
| Data Integration | 15% | - Data storage options - Entity and relationship configuration - Common Data Model overview - External data integration |
| Case Management | 10% | - Service request creation - Case creation best practices - Service request behavior control - Case template configuration |
| Application Development | 15% | - Coexistence implementation - Modular enterprise reuse - Center-out architecture - Application deployment strategies |
| User Experience | 20% | - UI customization for customer service - Constellation UX best practices - Composite tabs configuration - Composite design principles |
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