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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

Question 1

Ein Berater hat Ihnen in einem Bericht zwei Empfehlungen gegeben:
1.Um die Rechtsterminologie in Ihre Service Level Agreements (SLAs) aufzunehmen
2. Es ist nicht erforderlich, alle Ziele in einer SLA messen zu können
Welche der Empfehlungen entsprechen den bewährten Verfahren für Service Level Management?

A. 2 nur
B. nur 1
C. Keines der oben genannten
D. Beides

Question 2

Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?

A. Wissen
B. Weisheit
C. Information
D. Daten

Question 3

Welches ist der erste Schritt im 7-Stufen-Verbesserungsprozess?

A. Identifizieren Sie Lücken in der Leistung der Service Level Agreements (SLAs)
B. Definieren Sie, was Sie messen sollen
C. Vorbereiten für die Aktion
D. Wo sind wir jetzt?

Question 4

Was sind die beiden Hauptprozesse im Problem Management?

A. Technik und Service
B. Ressource und proaktiv
C. Proaktiv und reaktiv
D. Reaktiv und technisch

Question 5

Welche der folgenden Aussagen zum Serviceportfolio und Servicekatalog ist die RICHTIGSTE?

A. Servicekatalog und Serviceportfolio sind unterschiedliche Namen für dasselbe Objekt
B. Der Servicekatalog enthält nur Informationen zu Services, die aktiv sind oder für die Bereitstellung vorbereitet werden. Das Service-Portfolio enthält nur Informationen zu Services, die für die zukünftige Entwicklung in Betracht gezogen werden
C. Das Service-Portfolio enthält Informationen zu allen Services. Der Servicekatalog enthält nur Informationen zu Services, die aktiv sind oder für die Bereitstellung vorbereitet werden
D. Der Servicekatalog enthält Informationen zu allen Services. Das Service-Portfolio enthält nur Informationen zu Services, die für die zukünftige Entwicklung in Betracht gezogen werden

Solutions: