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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?

A) You can analyze the currently processed statement using ST04 - detailed analysis.
B) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
C) You can analyze the currently processed statement by starting the SQL-Trace (ST05).

2. In the Service Desk, where can you search for SAP Notes?

A) Via transaction SAP_NOTE
B) Via transaction SNOTE_SEARCH
C) Via transaction SNOTE
D) Via the Tab SAP Notes in the message

3. You have decided to forward a message to the next support level. What should you include in the message? (Choose two)

A) The steps which you performed to reproduce the issue.
B) All information you have - except User and Password.
C) Only your known SAP notes.
D) Username and password in your internal message notice.

4. What can the processor use in the Service Desk for message processing? (Choose two)

A) Transaction INCMAN
B) Incident Management Work Center
C) CRM_DNO_MONITOR transaction within SAP GUI
D) Business Process Monitoring Work Center

5. How do you search for matching notes and messages for a given message? (Choose two)

A) Search on notes with customer installation number.
B) Search on notes with support packages/releases included.
C) Include customer specific descriptions in the search fields.
D) Use technical terms (not long texts, but error messages).

Solutions: