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Service-Cloud-Consultant Exam topics

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• Industry Knowledge 22%
• Integration and Data Management 6%
• Implementation Strategies 19%
• Case Management 11%
• Service Cloud Solution Design 19%
• Contact Center Analytics 5%
• Interaction Channels 9%
• Knowledge Channels 9%

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Salesforce Service-Cloud-Consultant Exam Syllabus Topics:

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

What is the duration of the Service-Cloud-Consultant Exam

• Passing Score: 67%
• Number of Questions: 60
• Length of Examination: 105 minutes
• Format: Multiple choices, multiple answers