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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A) The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
B) The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
C) Org-wide channels cannot be adopted across the company.
D) The marketing team will require its own Slack support process.

2. Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

A) Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.
B) Through a separate hidden workspace.
C) House all acquisition related channels in a global workspace and make all channels private.
D) Through multi-workspace channels.

3. Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

A) Copy and paste the text of the help center into your training channel and pin the post.
B) Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
C) Post answers to the questions in the #slack-help channel with an @here mention.
D) Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.

4. What information learned during discovery will be most helpful when creating a grid design recommendation?

A) How teams currently share information across the organization
B) Which apps are most used and should be added to each workspace
C) The ratio of your client's public versus private channels
D) Your client's mergers and acquisition strategy

5. You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A) A huddle about the participants' favorite remote work tips.
B) An ice-breaker asking participants what kind of music they play at their desk.
C) A multiple-choice knowledge check question about the benefits of threads.
D) A poll asking participants if they prefer Slack, Teams or email.

Solutions: