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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Open a new application with default settings.
B) Use the left side menu.
C) Use the appropriate work center transaction code.
D) Fill in the search box with keyword Root Cause Analysis.

2. Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

A) In the SAP Service Marketplace
B) In the Data Collectors on satellite systems
C) In SAP Support office by support consultants
D) In SAP Solution Manager

3. When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?

A) Contact the customer each time you need detailed information about their installation.
B) Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
C) Documenting information is not required because other colleagues will contact the customer when they take over the message.
D) Putting too much information in the internal memos makes the case confusing and harder for others to use the information.

4. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 End-to-end Root Cause Analysis
B) 24*7 support advisory interaction
C) Access to SAP Notes database
D) SLA based delivery

5. What is SAP EarlyWatch Check?

A) It is a service delivered remotely.
B) It is a fully automatically generated report.
C) It is a document that customers follow to check their platform.
D) It is a service delivered onsite.

Solutions: