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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Incident Resolution- Common system and user issues
  • 1. Report and dashboard errors
    • 2. Login and access issues
      Topic 2: SAP BusinessObjects Support Fundamentals- Incident handling processes and support workflow
      • 1. Incident lifecycle overview
        • 2. Support roles and responsibilities
          Topic 3: System Monitoring and Maintenance- Performance and availability monitoring
          • 1. Basic system health checks
            • 2. Log analysis and diagnostics
              Topic 4: User and Security Management- Authentication and authorization concepts
              • 1. Security configuration basics
                • 2. User roles and access rights
                  Topic 5: SAP BusinessObjects Architecture and Components- System architecture overview
                  • 1. Repository and database structure
                    • 2. Server components and services

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      How can you find the Root Cause Analysis within SAP Solution Manager?

                      • A. Open a new application with default settings.
                      • B. Use the left side menu.
                      • C. Use the appropriate work center transaction code.
                      • D. Fill in the search box with keyword Root Cause Analysis.
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

                      • A. In the SAP Service Marketplace
                      • B. In the Data Collectors on satellite systems
                      • C. In SAP Support office by support consultants
                      • D. In SAP Solution Manager
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      When processing a message it is not always clear what should be documented.
                      What is a best practice when including information in the message?

                      • A. Contact the customer each time you need detailed information about their installation.
                      • B. Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
                      • C. Documenting information is not required because other colleagues will contact the customer when they take over the message.
                      • D. Putting too much information in the internal memos makes the case confusing and harder for others to use the information.
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Which of the following deliverables is part of both Enterprise and Standard Support?

                      • A. 24*7 End-to-end Root Cause Analysis
                      • B. 24*7 support advisory interaction
                      • C. Access to SAP Notes database
                      • D. SLA based delivery
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      What is SAP EarlyWatch Check?

                      • A. It is a service delivered remotely.
                      • B. It is a fully automatically generated report.
                      • C. It is a document that customers follow to check their platform.
                      • D. It is a service delivered onsite.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

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