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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Wie sollte eine Organisation Methoden zur kontinuierlichen Verbesserung einführen?

A) Bauen Sie die Fähigkeit auf, möglichst viele Verbesserungsmethoden zu nutzen
B) Wählen Sie einige Schlüsselmethoden für die Arten von Verbesserungen aus, die die Organisation durchführt
C) Verwenden Sie für jede Verbesserung, die die Organisation durchführt, eine neue Methode
D) Wählen Sie eine einzige Methode für alle Verbesserungen, die die Organisation durchführt

2. Welche Praxis empfiehlt den Einsatz von Tools zur Zusammenarbeit und zum automatisierten Abgleich von Symptomen?

A) Serviceanforderungsverwaltung
B) Service-Level-Management
C) Problemmanagement
D) Vorfallmanagement

3. Welche der folgenden Maßnahmen umfasst die Konfiguration von Komponenten und Aktivitäten, um Ergebnisse für die Beteiligten zu erzielen?

A) Serviceverbrauch
B) Service-Beziehungsmanagement
C) Die Praxis des Release-Managements
D) Das Service-Wertesystem

4. Identifizieren Sie das fehlende Wort im folgenden Satz.
Ein Benutzer ist [?], der Dienste nutzt.

A) ein Lieferant
B) eine Organisation
C) ein Team
D) eine Rolle

5. Welche Aussage zur Änderungsberechtigung ist RICHTIG?

A) Die Autorisierung normaler Änderungen sollte beschleunigt werden, um sicherzustellen, dass sie schnell umgesetzt werden können
B) Die Zentralisierung der Änderungsautorisierung auf eine einzelne Person ist das effektivste Autorisierungsinstrument
C) Jedem Änderungstyp und Änderungsmodell sollte eine Änderungsautorität zugewiesen werden
D) Standardänderungen sind mit einem hohen Risiko verbunden und sollten von der höchsten Änderungsautoritätsebene genehmigt werden.

Solutions: