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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist als Zustandsänderung definiert, die für das Management eines IT-Dienstes von Bedeutung ist?

A) Problem
B) Ereignis
C) Bekannter Fehler
D) Vorfall

2. Ein Fehler in einer Anwendung kann zum Ausfall eines Dienstes führen. IT-Mitarbeiter analysieren die Anwendung aktiv, um die Ursache zu verstehen. Wie lautet die korrekte Bezeichnung für diese Art von Fehler?

A) Problem
B) Ereignis
C) Bekannter Fehler
D) Vorfall

3. Welche Vorgehensweise erleichtert die operative Kommunikation zwischen der Service-Provider-Organisation und den Benutzern in der Service-Consumer-Organisation ?

A) Servicedesk
B) Überwachung und Ereignisverwaltung
C) Service-Level-Management
D) Beziehungsmanagement

4. Welches ITIL-Konzept hilft einer Organisation, gute Entscheidungen zu treffen?

A) Leitprinzipien
B) Vier Dimensionen des Servicemanagements
C) Service-Wertschöpfungskette
D) Praktiken

5. Welchen Vorteil bietet die Identifizierung von Verbraucherrollen in Servicebeziehungen?

A) Es beseitigt Einschränkungen für den Kunden
B) Es ermöglicht eine gemeinsame Definition des Wertes
C) Es bietet gemeinsame Serviceerwartungen
D) Es ermöglicht ein effektives Stakeholder-Management

Solutions: