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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Reset the user's password.
B) Rename the user account.
C) Create a role for former users and add the user to that role.
D) Set the user to Inactive for 30 days, then delete the user account.

2. Select all the sections for the standard profile page. (Choose five.)

A) Contact
B) General
C) Skills & Certifications
D) HR
E) Relationships
F) Contact Information
G) Languages

3. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) Calling
B) SIP Access Control
C) Outbound
D) Availability

4. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must have Admin rights for Genesys Cloud
B) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
C) You must have the basic profile data for the users at the new location.
D) You must know what groups to create for the new location.
E) You must have images of all the users located at the new location.

5. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 3
C) 4
D) 2

Solutions: