Exam Name: SAP Certified Application Associate - SAP Sales Cloud 1811
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Quotation and Sales Order Management | 8%–12% | - Sales order integration - Quote creation and processing - Document flow and status management |
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Custom report creation - Data sources and key figures |
| Product and Pricing | 8%–12% | - Price lists and discount determination - Pricing configuration - Product master data |
| Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Integration | 8%–12% | - Middleware and communication arrangements - Integration with SAP ERP / CRM - Web services and APIs |
| Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| User Management | 8%–12% | - Organizational structure - Role and access management - Business user setup |
| Account and Contact Management | <8% | - Relationship management - Master data maintenance |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
What information is available when a customer visit is conducted? (2 correct answers)
- A. Checklists
- B. Last visit details and notes
- C. Account product lists
- D. Product availability check
Correct Answer: A,B 🗳️
In which of the following dimensions can you define the sales target plan? (2 correct answers)
- A. Account Team
- B. Sales Unit
- C. Product List
- D. Employee
Correct Answer: B,D 🗳️
You want to launch the SAP ERP Customer Cockpit from a SAP Hybris Cloud for Customer account to view transactions in SAP ERP.
Which of the following integration approaches support this requirement?
- A. UI5 Widget
- B. Mashup
- C. SOAP A2X Service
- D. RESTA2X Service
Correct Answer: B 🗳️
Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
- A. Define the contact person in the Administration work center
- B. Define the contact person in the Service Control Center
- C. Update the contact details in your organization structure
- D. Define a new service agent
Correct Answer: B 🗳️
Administrators cannot disable user personalization settings. Determine whether this statement is true or false.
- A. False
- B. True
Correct Answer: A 🗳️
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