Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 2: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 3: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 4: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 5: Incident Management Processes | - Support workflow
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What is SAP Solution Manager?
- A. It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
- B. It is a relational database system that can be used as an alternative to databases from other vendors.
- C. It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
- D. It is an application that is part of the SAP Supply Chain Management application.
Correct Answer: A 🗳️
What is a level1 support task upon receiving a message?
- A. Enable and analyze the traces.
- B. Contact the customer to complete any information that may be missing.
- C. Provide a workaround.
- D. Reproduce the issue described by the customer.
Correct Answer: B 🗳️
How can you find the Root Cause Analysis within SAP Solution Manager?
- A. Open a new application with default settings.
- B. Use the left side menu.
- C. Use the appropriate work center transaction code.
- D. Fill in the search box with keyword Root Cause Analysis.
Correct Answer: C 🗳️
What is the recommended way to progress a message that is difficult to clarify?
- A. Ask the client to provide screenshots and request information point by point.
- B. Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
- C. Escalate the message immediately to a more senior support consultant.
- D. Force the client to close the message and open a new one that is clearer.
Correct Answer: A 🗳️
Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)
- A. Best practices for embedding third-party software
- B. Hardware Management
- C. Discovery of corrective software packages
- D. Automatic Deployment
Correct Answer: C,D 🗳️
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