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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Language Adaptation
B) Page layouts
C) Code list Restrictions
D) Mash-ups

2. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A) Create business roles
B) Request new tenants
C) Apply SDK solution
D) Update fine-tuning

3. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Maintain an activity plan
B) Set up Live Activity configuration
C) Create an assignment release run
D) Define a routing rule

4. What can you do to give the business user access to the Territory Management work center?

A) Assign the business user to a territory
B) Assign the employee to the organizational structure
C) Create a new business role with the work center and assign it to the business user
D) Use business scoping for the authorization of Territory Management

5. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Administrator
B) Scoping
C) Fine tuning
D) Application and user management

Solutions: