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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
B. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
C. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
D. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
E. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

Question 2

A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes.
Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoints. In some countries, they are allowed to use curated social content tor product ratings and discussions. In addition, branding Is uniquely defined In each country so the company would like to combine ecommerce with existing content management systems.
What strategy should a Solution Architect recommend to solve these needs?

A. Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development.
B. Headless BZC Commerce. LINK cartridges. SFRA-style development with Heroku and MuleSoft.
C. B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench.
D. Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities.

Question 3

A company uses a Salesforce solution to sell one-off products and subscription-based products to its customers. However, the company wants to let customers save their payment details when buying products online using credit cards, in order to facilitate a one-click ordering mechanism as well as an automatic payment for subscription-based item renewals.
What should a Solution Architect recommend to store payment information while still maintaining security and compliance?

A. Hash and store the payment card details.
B. Store a tokenized value for the payment card.
C. Store raw payment card details on the customer's profile.
D. Store Base64 encoded payment card details.

Question 4

Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers

A. The Service Agent cannot order on behalf of the customer if the customer is offline.
B. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
C. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
D. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.

Question 5

A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security7 Choose 2 answers

A. When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data.
B. Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
C. Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.
D. Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity.

Solutions: