Exam Name: Salesforce Certified Sales Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Cloud Consultant
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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Management | 15% | - Data migration and integration considerations - Ensure data quality and scalability - Manage data governance and maintenance |
| Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
| Sales Lifecycle | 23% | - Analyze sales and marketing processes - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Design reports and dashboards based on KPIs |
| Consulting Practices | 14% | - Facilitate successful engagements and adoption - Project management and delivery lifecycle - Discovery, requirement analysis, and solution design |
| Implementation Strategies | 15% | - Translate business requirements and KPIs into Sales Cloud solutions - Plan deployment and post-implementation improvements - Align sales processes with organizational goals |
| Practical Application of Sales Cloud Expertise | 33% | - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close - Configure Products, Price Books, Quotes, and multi-currency settings |
Your Salesforce Certified Sales Cloud Consultant Questions, Answered
- Predictive and Generative AI (13%)
- Practical Application of Sales Cloud Expertise (33%)
- Sales Lifecycle (23%)
Salesforce Certified Sales Cloud Consultant Sample Questions:
The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office. What should a consultant recommend?
- A. Enable Conversions for the Salesforce mobile app In Lead Conversion settings.
- B. Install an AppExchange package to convert leads via the Salesforce mobile app.
- C. Create a Global Action to convert leads via the Salesforce mobile app.
Correct Answer: C 🗳️
The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team. How should the consultant meet this requirement?
- A. Recommend an integration with the marketing platform to Sales Cloud that generates tasks with lead information.
- B. Create users for the marketing team so they can enter leads directly into Sales Cloud.
- C. Recommend an integration with the marketing platform that creates leads in Sales Cloud.
Correct Answer: C 🗳️
Predefined groups of sales reps work collaboratively on Accounts in the Cloud Kicks (CK) sales model. Each group is also responsible for specific accounts. CK has organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited accounts outside their scope of responsibility. CK wants to allow reps to view any account, but restrict editing to only reps who are responsible for those specific accounts.
Which step should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits?
- A. Change Account organization-wide defaults to Public/Read-Only.
- B. Create an Account sharing rule to grant Read/Write access to all accounts.
- C. Change Account organization-wide defaults to Private.
Correct Answer: B 🗳️
Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories. Which attribute of Sales Territories should the consultant consider when developing the new territory model?
- A. A model must be activated in order to view reassigned accounts.
- B. All Account assignment rules should be run when the model state is set to Planning.
- C. The system administrator profile is required to run territory planning reports.
Correct Answer: A 🗳️
The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after the lead was created. Sales reps want a simple way to contact these leads. Which action should the consultant take to meet the requirements?
- A. Create a Lead list view filtered for "Lead created date not equal to TODAY" and "Status equals new".
- B. Create a dynamic report with a filter where "Lead created date is equal to TODAY" and "Status equals new",
- C. Create a Lead escalation rule with criteria "Lead created date not equal to TODAY" and "Status not equal to new".
Correct Answer: A 🗳️
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