Aug 26, 2024 Newest 820-605 Exam Dumps – Achieve Success in Actual 820-605 Exam
Updated Cisco 820-605 Dumps – Check Free 820-605 Exam Dumps (2024)
NEW QUESTION # 69
What is a technical adoption barrier?
- A. underutilization of licenses
- B. untrained customer user group
- C. customer not measuring product value
- D. lack of integration with other products
Answer: D
NEW QUESTION # 70
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
- A. Stakeholder Map
- B. Health Index Report
- C. KPIs
- D. RACI
Answer: D
Explanation:
The responsible, accountable, consulted, informed (RACI) model can be used as an effective tool to manage the allocation of roles in a group/cross functional project to ensure efficient execution.
It also facilitates stakeholder management for project leads.
NEW QUESTION # 71
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
- A. It gives the customer valuable insight so they can automatically renew critical on time
- B. Understanding your customer's health directly enables renewals
- C. It provides the opportunity to address any changes in the customer's experience or actions around the solution
- D. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
Answer: B
Explanation:
Explanation/Reference: https://www.gainsight.com/customer-success-best-practices/how-to-score-customer-health/
NEW QUESTION # 72
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Answer:
Explanation:
NEW QUESTION # 73
Which two actions are critical when communicating with executives? (Choose two.)
- A. Keep services as a primary topic
- B. Focus on the value achieved
- C. Target executive priorities
- D. Incorporate the sales team's plan
- E. Focus on technical details
Answer: A,C
NEW QUESTION # 74
Which action should betaken when new company leadership is forcing a competitor's solution?
- A. Tell the new leadership about the long-standing relationship between two companies.
- B. Demonstrate how the current solution is a lower-cost solution than competitors.
- C. Hold an executive briefing to evaluate risks of the proposed solution.
- D. Recheck the value realized by the current solution.
Answer: C
NEW QUESTION # 75
What is a consideration in evaluating readiness for adoption?
- A. Validate that all required items have been purchased.
- B. Identify potential accelerators that could optimize performance.
- C. Review customer acceptance test plan.
- D. Identify features or functions that are not deployed or underutilized.
Answer: C
NEW QUESTION # 76
Refer to the exhibit.
The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A. The customers usage has seen a recent decline and the chance of them churning will be higher.
- B. The customer has increased usage, which shows a strong indicator of renewal.
- C. The customer has a high probability to renew and will include an expanded opportunity.
- D. The customer's usage is too low to correctly measure the chance of their retention.
Answer: D
NEW QUESTION # 77
What are two expected outcomes of the customer onboard stage? (Choose two.)
- A. business outcomes with KPI metrics identified
- B. network diagrams provided
- C. training sessions for end users planned
- D. stakeholders identified
- E. opportunities for advocacy shared
Answer: A,D
NEW QUESTION # 78
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
- A. financial gap
- B. consumption gap
- C. capability gap
- D. organizational gap
Answer: B
NEW QUESTION # 79
Which definition of customer success is true?
- A. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
- B. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
- C. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
- D. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
Answer: A
NEW QUESTION # 80
What is a lagging indicator of the customer achieving the value proposition?
- A. movement to evaluate stage
- B. decrease in the number of problem reports
- C. contract renewal
- D. product deployment
Answer: C
NEW QUESTION # 81
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
- A. No action is needed because the customer will likely renew, and the issue can be addressed after the renewal
- B. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
- C. Contact the services team and request that they reach out to the customer and address the solution
- D. Make the renewals manager aware that the one solution is not fully implemented
Answer: B
NEW QUESTION # 82
Which definition of customer success is true?
- A. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
- B. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
- C. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
- D. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
Answer: A
Explanation:
Customer Success is the business methodology of ensuring customers achieve their desired outcomes while using your product or service.
https://www.gainsight.com/guides/the-essential-guide-to-customer-success/
NEW QUESTION # 83
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?
- A. Adoption
- B. Advocate
- C. Expand
- D. Optimize
Answer: B
NEW QUESTION # 84
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?
- A. Measure the number of complaints raised by students
- B. Implement staff Super Users to provide feedback
- C. Twice yearly student and staff surveys with two questions related to IT
- D. Combination of tailored surveys and IT tools-based metrics
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 85
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Cisco 820-605 certification exam, also known as the Cisco Customer Success Manager certification exam, is designed to validate the skills and knowledge of individuals who are responsible for managing customer relationships in a technology-based organization. Cisco Customer Success Manager certification is ideal for professionals working in customer success, account management, sales, and technical support roles.
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