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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. You have decided to forward a message to the next support level. What should you include in the message? (Choose two)

A) The steps which you performed to reproduce the issue.
B) All information you have - except User and Password.
C) Only your known SAP notes.
D) Username and password in your internal message notice.

2. What are the characteristics of a perfect customer message? (Choose two)

A) The message refers to only one problem.
B) The problem description is a summary.
C) The reporter has selected the correct SAP support center.
D) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.

3. Which of the following technology features support the performance of database access? (Choose two)

A) Foreign Keys
B) Buffering
C) Fixed Values
D) Primary Index

4. What will happen if the system field sy-subrc is set to 0 after execution of an ABAP command?

A) The system will create a shortdump and terminate the ABAP program.
B) The system will raise an ABAP message.
C) The system will continue with the next statement in the ABAP program.
D) The system will raise an exception.

5. What is the ABAP Dictionary used for? (Choose two)

A) To maintain ABAP programs.
B) To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
C) To define database objects, for example, tables and views on the Database.
D) To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).

Solutions: